At Ledlenser everything lasts mighty long. Even the warranty.

Service & Warranty

We are closely following recommendations from health officials on preventing the spread of COVID-19, and due to this, there may be a slight delay in the time it takes to process your warranty claim. We also return repaired products via Australia Post, who are currently experiencing delays in the delivery of items, so please allow additional time for your light to be returned to you. We will continue to monitor the situation, and update as we can. Thank you for your patience and continued support.

Warranty period of 5 years from the date of purchase and 7 years if you register your product online through the warranty card that comes in the packaging. The warranty is valid worldwide and legal warranty rights also apply. It covers defects in materials and workmanship. For the proper functioning of rechargeable batteries, a different warranty period of 2 years is applied.  
* Excluded from these warranty periods are the K-Series products which come with a 2 year warranty period. 
The warranty does not apply to defects in batteries, holsters, pouches, remote switches, colour filters, imprints or surface coatings. 


Sorry to hear that you have had a problem with one of Ledlenser products. However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support. IF YOU WISH TO MAKE A WARRANTY CLAIM, PLEASE DO THE FOLLOWING STEPS:*

  1. FILL IN THE WARRANTY FORM. (click here)
  2. PRINT IT, INCLUDE WITH YOUR FAULTY ITEM AND SHIP BACK TO US.

We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.

If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we will contact you if there are any problems.

* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you. Please note that some products may take longer due to Australia Post delivery schedules.

For any technical questions, you can reach us on live chat from Monday to Friday, 9am - 5pm AEST or via email at support@ledlenser.com.au


How to Register Your Product

You can only register original products with an accompanying registration card.

  • Scan the QR code on the registration card with your smartphone or enter the printed URL into your computer.
  • Enter the necessary information on the product registration page.
  • After successful registration, you will receive a confirmation email for checking purposes.

User Manuals & Data Sheets

Downloads

So that you can see things even more clearly: Here you can download important documents related to your Ledlenser products.

Learn more

For any problems with our products

Service Request

Are you dissatisfied with your product? Does it no longer work as it should or has it stopped working altogether? Then you should submit a service request.

Learn more

Questions? We have answers.

Contact

We are always open to questions and suggestions concerning our products, and we make your concerns our own. Simply contact us.

Learn more

How to purchase lights and accessories

Buy Ledlensers

Retailers, flagship store or our online shop – when purchasing your new Ledlenser you have freedom of choice.

Learn more

Tips for retailers

Warranty Procedure

Our customer service should be just as good as our products. And you can help with that. You can read how here.

Learn more