Product Warranty Terms
1. Extent of Warranty
As a matter of principle, we grant a manufacturer's warranty on all products. Excluded from any warranty are the products of the "Solidline", the Lite Wallet® as well as the Ledlenser K-Series (except K3). For the product you have chosen, the warranty period is two years (seven years if registered on our website) from the date of purchase. The warranty does not apply to alkaline batteries, holsters, pouches, remote switches, colour filters, imprints or surface coatings. For the proper functioning of rechargeable batteries and the Powercase a warranty period of 24 months applies. Claims under this warranty are only valid if the product does not reveal any damages or signs of wear caused by use that is different to what the manufacturer has intended. They are also only valid if the product does not reveal any indications of repairs or other interference by the customer or by repairers who are not authorized by the manufacturer. Damages caused by leaky batteries do not represent a product defect. Please contact the respective battery producer to report such damages. The warranty only covers exchanges and repairs. Claims beyond what is stated in the warranty – in particular for compensation – are excluded. The warranty period will neither be extended nor renewed if warranty services are rendered.
2. Warranty Claims
If your product reveals a defect against expectations within the warranty period, please contact the respective representative in your country and present to them your original proof of purchase (on which is stated the date of purchase and the name of the retailer).
The costs of sending the goods shall be borne by you. Freight collect deliveries will not be accepted!
The guarantor is the company Ledlenser GmbH & Co. KG (Ledlenser), Kronenstr. 5 - 7, 42699 Solingen, Germany.
4. Warranty Service
This warranty is valid alongside and in addition to your contractual or legal rights vis-a-vis your retailer in accordance with the laws of your country. You can also exercise your rights in respect of the latter.
Warranty services regarding exchanges or repairs are free of charge. This does not apply to any costs incurred by possible postage of the product. If you make a warranty claim and the manufacturer or the responsible customer service unit, after checking the product, determines that there is no defect or that the warranty claim is invalid because of one of the aforementioned reasons, we reserve the right to charge you a service fee of €20. This does not apply if under the circumstances you were not able to recognise that the claim was invalid.
The warranty is valid worldwide and is subject to the laws of the Federal Republic of Germany. Explicit and deviating assurances on the occasion of the purchase remain valid.
Product registration of original LEDLENSER® products with registration card.
- The registration is carried out by scanning the QR code using a smartphone or by entering the URL via laptop or PC.
- This will take you to a unique product registration page. In this form, enter all the necessary data
- After successfully registering, you will receive a confirmation email for checking.
1. Fill in the [ Ledlenser Warranty Form ]
2. Print the warranty form and include it with the faulty item and ship back to us.
We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.