If something goes wrong due to a manufacturing fault, we’ve got you covered. Whether it's a headlamp that won't power on or a torch not performing as it should, we’re here to make it right.
Here’s what our warranty includes:
We’re pretty flexible, but sadly we can’t cover:
If your product qualifies under warranty, we’ll repair it or send out a replacement. If the original model is no longer available, we’ll match you with a comparable model, because your trust matters. You can read our full Warranty Terms.
We’ve been lighting up the world’s toughest jobs, wildest adventures, and darkest nights for over two decades. Our warranty is just one more way we prove it. We want to get you back up and running fast, so before you go any further, let’s rule out the three most common and easy-to-fix issues.
Some Ledlenser lights come with a Travel Lock to stop them turning on in your bag (great feature hey!). To unlock, simply hold the power button for 5–10 seconds until the light flashes or turns on.
Most of our headlamps and torches have Boost Mode. This is enabled by double clicking the on-off button. This is the product's highest lumens output, but it only lasts between 8-10 seconds. After this, the product will go back to the previous light setting; i.e. off, low mode etc.
Make sure that Batteries are in the right way (+/-). Contacts are clean from dirt grit and grim, and corrosion-free. Ensure Batteries are fully charged or fresh. For headlamps, make sure the battery case is securely clicked shut; otherwise, the device may not function properly.
