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At Ledlenser everything lasts mighty long. Even the warranty.

Service & Warranty

Sorry to hear that you have had a problem with one of Ledlenser products. However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support. IF YOU WISH TO MAKE A WARRANTY CLAIM, PLEASE DO THE FOLLOWING STEPS:*

  1. FILL IN THE WARRANTY FORM. (click here)
  2. PRINT IT, INCLUDE WITH YOUR FAULTY ITEM AND SHIP BACK TO US.

We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.

If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we will contact you if there are any problems.

Alternatively, if you're located in the Sydney area the product can be brought in to our street address. Depending on the problem and/or part availability, it is possible for some products to be repaired on the spot:

  • Zen Imports
  • Unit 8, 7-9 Rhodes St
  • West Ryde NSW 2114

* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you. Please note that some products may take longer due to Australia Post delivery schedules.

For any technical questions, please call 1800 064 200 and follow the prompts to speak with the Warranties department.


How to Register Your Product

You can only register original products with an accompanying registration card.

  • Scan the QR code on the registration card with your smartphone or enter the printed URL into your computer.
  • Enter the necessary information on the product registration page.
  • After successful registration, you will receive a confirmation email for checking purposes.

User Manuals & Data Sheets

Downloads

So that you can see things even more clearly: Here you can download important documents related to your Ledlenser products.

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For any problems with our products

Service Request

Are you dissatisfied with your product? Does it no longer work as it should or has it stopped working altogether? Then you should submit a service request.

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Questions? We have answers.

Contact

We are always open to questions and suggestions concerning our products, and we make your concerns our own. Simply contact us.

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How to purchase lights and accessories

Buy Ledlensers

Retailers, flagship store or our online shop – when purchasing your new Ledlenser you have freedom of choice.

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Tips for retailers

Warranty Procedure

Our customer service should be just as good as our products. And you can help with that. You can read how here.

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