At Ledlenser everything lasts mighty long. Even the warranty.
Service & Warranty
Sorry to hear that you have had a problem with one of Ledlenser products. However, as you purchased a leading brand, rest assured that it comes with excellent back office and warranty support. IF YOU WISH TO MAKE A WARRANTY CLAIM, PLEASE DO THE FOLLOWING STEPS:*
- FILL IN THE WARRANTY FORM. (click here)
- PRINT IT, INCLUDE WITH YOUR FAULTY ITEM AND SHIP BACK TO US.
We suggest you register the package with Australia post for tracking purposes, as we can not be held responsible for items that do not arrive.
If you cannot find your proof of purchase DO NOT WORRY. Just send the product in and we will contact you if there are any problems.
Alternatively, if you're located in the Sydney area the product can be brought in to our street address. Depending on the problem and/or part availability, it is possible for some products to be repaired on the spot:
- Zen Imports
- Unit 8, 7-9 Rhodes St
- West Ryde NSW 2114
* Please allow up to 4-5 working days, once we receive it, to get the repaired or replaced product back out to you. Please note that some products may take longer due to Australia Post delivery schedules.
For any technical questions, please call 1800 064 200 and follow the prompts to speak with the Warranties department.
How to Register Your Product
You can only register original products with an accompanying registration card.
- Scan the QR code on the registration card with your smartphone or enter the printed URL into your computer.
- Enter the necessary information on the product registration page.
- After successful registration, you will receive a confirmation email for checking purposes.